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FAQs
how Our Wearable Balance Device can help you?
Your Answers
FAQs
Find answers to common questions about the Accelera Proprio device, its technology, setup, usage, and support.
What problems does it help?
Do you have difficulty with picking up your foot when you walk? Can you sit and move your ankle, but yet that doesn’t seem to work when you walk? If so, this wearable stochastic resonance vibration may be for you. This type of vibration helps your body figure out where it is in space (proprioception), which in turns aids balance and mobility.
Will it help with my diagnosis?
Stochastic resonance vibration is not about what condition you might be diagnosed with, but rather what physical problem you are trying to solve. If you cannot move your foot or leg, SR vibration won’t move it either. If you can move it, just not at the right time then SR vibration may be for you.
Is this new technology?
Accelera’s wearable device technology was developed by Harvard University and licensed by Accelera. Our version 1 device that was sold previously is now sold out. The next generation device with better battery life and comfort is now available for pre-order and will begin shipping soon.
How long should I wear it?
Wear it all day every day. Awareness is not something you do for a quick 15 minute “exercise” session only. We need awareness inputs all day while we go about everyday activities.
What intensity should I use?
You should NOT feel the vibration when wearing the devices. It is meant to be subsensory and not something you are consciously aware of when it is on. Research shows more is not better when it comes to the settings. Make sure when you put it on your arms or legs that you are not feeling the vibration, and use your app to turn it down if you begin to be aware of the vibration. The biggest mistake we see with using this technology is people turning it up too high or not wearing it enough.
How long does battery last?
Battery life is meant to be all day, and varies with your chosen intensity settings and other variables.
Shipping and communication
Devices are shipped via UPS from the Eastern United States. When you place your order you will receive an order confirmation email. When your device ships, you will receive an email with a tracking number so you can follow your system shipment.
Does Medicare/Insurance cover it?
This device does not require a prescription and therefore Accelera does not submit to insurance companies. The system is eligible for HSA or FSA fund reimbursement.
What is your return policy?
We want to help you get the best experience from the Proprio System, so we offer a 30-day return policy with guidance and assistance along the way. Wear it for 30 days, check in with us, and if we’re not able to help you see results, send it back for a $429 refund.
Step-by-Step
Wear your devices for the majority of each day for 30 consecutive days. If you see no results, contact us during those 30 days so we can understand your concerns and help you make changes to get improvement. The reason we ask you to check in with us during the 30 days is that results can depend on factors such as fit, placement, wear time, and app settings and we’re here to help you work through those details.
If you’ve completed the wear period, worked with our team on setup and troubleshooting, and still see no improvement, we will send return instructions. Once we receive your system, we’ll refund $429 of your $499 purchase price. The remaining $70 is nonrefundable because the wearable components cannot be reused or resold after use for hygiene reasons.
Personalized setup support
Every purchase includes the option to schedule a free 30-minute setup call where we help you set up your devices and app, check fit and placement, and answer your questions.
Are there any additional costs or is it a one time purchase?
The Proprio system comes with 2 wearable devices, one for each side. It requires an App from the Apple App store or Google Play store to set it. This app to control the device is a free download. Like any fabric, users should expect to replace their band as it wears out.
Instruction Videos
Follow these quick videos to set up and use your Accelera device with confidence, ensuring proper fit, connection, and performance from day one.
Downloading the Accelera APP
Setting up your device in the APP
How should my Proprio sound
How to wear your Proprio devices
Troubleshooting
Managing Your App and Settings
Schedule your personalized 30-minute phone support session
If you require assistance with Proprio device setup, band placement guidance, troubleshooting, product questions, and best practices for use. We look forward to helping you get the most out of your Proprio system